faqs


how does hinton+grusich (h+g) do business differently from its competitors?
+ our value-added approach is transparent and allows us to establish trusting and lasting relationships. we don’t seek to have the largest portfolio of hotels: we want to know each hotel in our collection thoroughly.
+ meeting specifications (specs) are never shared with hotels or other suppliers without a client’s approval.
+ our approach is unique in the industry because we provide full disclosure to all clients about our retainer fee structure.
+ our hotels never increase their rates for h+g clients, and we never receive any hidden fees or commissions.
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why doesn't h+g work on commission?
+ satisfying clients’ meeting objectives and requirements is our #1 priority. our advice is objective and ensures that there is never a conflict of interest between client’s needs and our goals.
+ if we worked on commission and gained financially from each decision a client made – that would necessarily change our objectivity.
+ our relationships are partnerships based on long-term success rather than short-term gains.
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what is a retainer fee?
+ we charge each hotel partner an annual retainer fee for our representation services. these are annual fees based on expected returns (roi) in the form of meetings booked by our clients with these partners.
+ each year the fees are evaluated based on how much new business was realized. in most cases, our partners renew with us year-after-year.
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what services does h+g provide for clients?
+ we deliver a complete destination collection of world-class hotels and other suppliers (such as airlines, cruise partners, and restaurant groups) to people who serve the meetings industry. you can chose between selection + service and luxury + affordability.
+ we listen to your needs and offer unbiased solutions.
+ our at- a-glance grid sheets are convenient and offer timely hotel rate and availability information.
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what services does h+g provide for partners?
+ h+g is the national sales office for a select number of partners; we are an extension of their sales team.
+ it is our priority to be knowledgeable about each of our hotels and their service offerings. new leads are continuously generated and the h+g team ensures prompt follow up until contracts are signed.
+ h+g hosts exclusive tradeshows in key cities throughout the year. we also offer our leadership throughout the industry by supporting our partners’ needs. we’re members of mpi, pcma, asae, association forum, icpa, iaamc.
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how does a hotel qualify to become part of the h+g collection?
+ the size of our collection is intentionally controlled in order to ensure we are large enough to offer a range of choices and small enough to offer personal service + solutions.
+ we form long-term, dependable relationships with upscale independent hotels and resorts in desirable destinations.
+ our approach guarantees that our collection offers choices; our portfolio includes a range of quality options, which will meet each individual client’s needs.
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does h+g represent any international hotels or other meetings-related service providers?
+ yes, h+g represents upscale independent hotels, select convention bureaus, as well as destination management companies (dmc’s), airlines, cruise partners, and restaurant groups throughout 11 countries.
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how do i submit an rfp for my meeting?
+ please send your meeting or incentive program specifications, requirements or rfp to info@hintonandgrusich.com.
+ you can also send an email to your h+g sales manager. if you do not know who your sales manager is, call our main number at 312 372 2200 or toll-free at 800 783 7350.
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how do i know who to contact about my lead (or how are the sales markets divided)?
+ simply call our main number at 312 372 2200 or 800 783 7350 and our support specialist will direct your to your designated sales manager.
+ each of our knowledgeable sales managers specializes in both a region and industry. they are readily available by phone or email to assist you in every step of finding the perfect destination for your meeting.
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how can i find out what events/tradeshows h+g sponsors?
+ our meetings coordinator handles all h+g signature and industry events. a comprehensive list of all our events is available upon request. contact brian davis at 312 346 5744.
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what does h+g do to facilitate social responsibility in the corporate world?
+ we sponsor numerous charities and foundations through leadership within industry organizations we support.
+ we also acknowledge and respond to the challenges our environment faces, and value the importance of conservation. we refrain from using bottled water and only use recycled paper. through contributions at our signature events, we also contribute funds to reducing carbon emissions in the air.
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